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My requests

MCDTE-41

Password reset email never arrives

  1. Received, Opened 5 days ago
  2. In progress
  3. Resolved, 5 days ago

What's happening?

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What you reported

I requested a password reset three times but the email does not arrive.

Updates

  1. Request opened5 days ago

  2. IT Support5 days ago

    Your mailbox was blocking our sender. We have whitelisted it.

  3. You5 days ago

    Got the email now, thank you.

  4. IT Support5 days ago

    Great. Closing this ticket. Reopen it if it happens again.